Tenant Frequently Asked Questions
Q: What are your hours of operation?A: Key of San Diego Property Management is open Monday-Friday from 9:00 AM to 4:00 PM. If you cannot reach us in the office we may have stepped out to show a property or check on a repair. It is always best to schedule a visit to our office so we can be sure someone is there to meet you.
Q: Can you hold a place before I apply?A: No, we will hold a place when potential tenant get approval
Q: Can I be reimbursed for repairs I do on my own?A: ONLY if you request and receive prior written approval from our office.
Q: Do I pay first month’s rent and last month’s rent with my security deposit?A: No, under the California Law, a tenant cannot use his security deposit as a replacement for paying the last month's rent.
Q: How Tenants Security Deposits can be used?
A: According to the California Civil Code Section 1950.5, landlord can only use security deposit to pay for the cost of:
- Unpaid rent
- Cleaning the rental unit after you vacate
- Repairing damage caused by you (the tenant)
- Replacing keys, laundry cards, and garage openers (if provided in the lease).
Note that it is your responsibility as a tenant to return the rental unit in the condition you met it.
Q: How old do you have to be to apply?A: You have to be at least 18 years old to legally engage in a contract
Q: How do I pay my rent?A: Rent is always due on the first of the month, payable by personal check, money order, cashier’s check, or simply pay your rent on our website! Please consult your lease to find out who checks should be made payable to.
Q: You have a property I want to rent. How do I apply?A: Please apply through our website
Q: I smell gas in my apartment, what should I do?A: Immediately call 911 or call SDG&E at 1-800-411-7343, 24 hours a day, seven days a week.
Q: I want to get a pet. What do I do?A: If a Landlord does allow pets Tenant will be charged a pet deposit and may be an additional pet rent.
Q: I want to move out, but my roommate wants to stay. What do I do?
A: You should sign Roommate Release FormRoomate Release Form
Q: My lease expiration is coming and I want to move out. What do I do?A: You should deliver to the Landlord/Property Management Company 30 days prior proper written move out notice- attached. 30 Day Notice
Q: What does mean “Good Credit Score”?
A: A credit score of 700 or above is generally considered good. A score of 800 or above on the same range is considered to be excellent.
Credit Score range:
- 781-850 Excellent
- 661-780 Good
- 601-660 Fair
- 500-600 Poor
- 300-499 Very Poor